Facebook Parent Meta’s Oversight Board Increased Policy Implementation in Q3 2022

Facebook parent Meta Platforms implemented more recommendations from its oversight board in the third quarter than the second, the independent body said on Wednesday.

The oversight board received more than a quarter of a million appeals from Facebook and Instagram users around the world during the quarter ended September 30.

The panel, which includes academics, rights experts and lawyers, was created by the company to rule on a small slice of thorny content moderation appeals, but it can also advise on site policies.

Its policy recommendations are not binding, but Meta is required to respond to them, normally within 60 days.

The oversight board said 27 percent of its recommendations were fully or partially implemented by Meta during the third quarter, compared with 21 percent in the previous quarter.

Earlier this month, it recommended that Meta revamp its system exempting high-profile users from its rules, saying the practice privileged the powerful and allowed business interests to influence content decisions.

The arrangement, called cross-check, adds a layer of enforcement review for millions of Facebook and Instagram accounts belonging to celebrities, politicians and other influential users, allowing them extra leeway to post content that violates the company’s policies.

Meta in July also sought the opinion of the oversight board on changes to its current approach given the improvement in authentic information sources and general awareness around COVID-19.

In related news, Meta’s Oversight Board on Wednesday overturned a decision to remove a video that was shared on Instagram showing the gruesome aftermath of an attack on a church in Nigeria that killed at least 40 people.

The video showed the aftermath of the church attack that took place on June 5 in Owo, southwest Nigeria. Meta earlier removed the video, saying hashtags added by the user could be read as glorifying violence and minimising suffering. The user appealed against the removal to the independent board.

© Thomson Reuters 2022

 


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Twitter, Other Social Media Apps Fail to Remove Hate Speech, Says EU Review

Twitter took longer to review hateful content and removed less of it in 2022 compared with the previous year, according to European Union data released Thursday.

The EU figures were published as part of an annual evaluation of online platforms’ compliance with the 27-nation bloc’s code of conduct on disinformation.

Twitter wasn’t alone — most other tech companies signed up to the voluntary code also scored worse. But the figures could foreshadow trouble for Twitter in complying with the EU’s tough new online rules after owner Elon Musk fired many of the platform’s 7,500 full-time workers and an untold number of contractors responsible for content moderation and other crucial tasks.

The EU report, carried out over six weeks in the spring, found Twitter assessed just over half of the notifications it received about illegal hate speech within 24 hours, down from 82 percent in 2021.

In comparison, the amount of flagged material Facebook reviewed within 24 hours fell to 64 percent, Instagram slipped to 56.9 percent and YouTube dipped to 83.3 percent. TikTok came in at 92 percent, the only company to improve.

The amount of hate speech Twitter removed after it was flagged up slipped to 45.4 percent from 49.8 percent the year before. TikTok’s removal rate fell by a quarter to 60 percent, while Facebook and Instagram only saw minor declines. Only YouTube’s takedown rate increased, surging to 90 percent.

“It’s worrying to see a downward trend in reviewing notifications related to illegal hate speech by social media platforms,” European Commission Vice President Vera Jourova tweeted. “Online hate speech is a scourge of a digital age and platforms need to live up to their commitments.”

Twitter didn’t respond to a request for comment. Emails to several staff on the company’s European communications team bounced back as undeliverable.

Musk’s acquisition of Twitter last month fanned widespread concern that purveyors of lies and misinformation would be allowed to flourish on the site. The billionaire Tesla CEO, who has frequently expressed his belief that Twitter had become too restrictive, has been reinstating suspended accounts, including former President Donald Trump’s.

Twitter faces more scrutiny in Europe by the middle of next year, when new EU rules aimed at protecting internet users’ online safety will start applying to the biggest online platforms. Violations could result in huge fines of up to 6 percent of a company’s annual global revenue.

France’s online regulator Arcom said it received a reply from Twitter after writing to the company earlier this week to say it was concerned about the effect that staff departures would have on Twitter’s “ability maintain a safe environment for its users.”

Arcom also asked the company to confirm it can meet its “legal obligations” in fighting online hate speech and that it is committed to implementing the new EU online rules. Arcom said it received a response from Twitter and that it will “study their response,” without giving more details.

Tech companies that signed up to the EU’s disinformation code agree to commit to measures aimed at reducing disinformation and file regular reports on whether they’re living up to their promises, though there’s little in the way of punishment.

 


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Amazon Laid Off Devices Unit Staff, Including Retail and HR, Amid Job Cuts

Amazon on Wednesday said it has laid off some employees in its devices group as a person familiar with the company said it still targeted around 10,000 job cuts, including in its retail division and human resources.

The announcement, Amazon‘s first since media outlets including Reuters reported its layoff plans on Monday, heralded a dramatic shift for a company known for its job creation and added shape to the latest dismissals befalling the technology sector.

Amazon executive Dave Limp in a blog post said the company had decided to consolidate teams in its devices unit, which popularised speakers that consumers command through speech. It notified the employees it cut on Tuesday.

“We continue to face an unusual and uncertain macroeconomic environment,” he said. “In light of this, we’ve been working over the last few months to further prioritize what matters most to our customers and the business.”

Plans, still in flux, to eliminate around 10,000 roles through reductions in more units would amount to about a 3 percent cut in Amazon’s roughly 3,00,000-person corporate workforce.

For years, the online retailer aimed to make Alexa, the voice assistant that powers gadgets it sells, ubiquitous and present to place any shopping order, even though it was unclear how widely users have embraced it for more complex tasks than checking the news or weather.

A project inspired by a talking computer in science fiction show Star Trek, Alexa had garnered headcount that grew to 10,000 people by 2019.

At the time, Amazon touted sales of more than 100 million Alexa devices, a figure it has not since refreshed publicly. Founder Jeff Bezos later said the company often sold Alexa devices at a discount and sometimes below cost.

While Amazon has toiled to encode intelligent answers to any question Alexa might expect from users, Alphabet‘s Google and Microsoft-backed OpenAI have had breakthroughs in chatbots that could respond like a human without any hand holding.

Following the layoff news, shares pared losses and were down about 1 percent on Wednesday afternoon.

About-Face

The news follows Facebook‘s parent Meta Platforms announcement last week to eliminate 11,000 jobs, on top of layoffs at Twitter, Microsoft, Snap and others.

For Amazon, the cuts sharply contrast with efforts months ago to double its base pay ceiling to compete more aggressively for talent.

In September last year it had marketed 55,000 corporate roles globally during a career fair, an increase dwarfed only by hiring in Amazon’s fulfillment centers. In short order, the online bookseller that Bezos envisioned on a road trip not 30 years before had become America’s second-largest private employer, with more than 1.5 million workers including warehouse staff.

The turn has been abrupt. The retailer is now responding to sales that could rise as little as 2 percent this holiday season, compared with a 38 percent increase two years ago. Amazon’s chief financial officer told reporters last month that consumers had tighter budgets in the face of inflation and higher fuel costs.

Its cloud-computing division, a profit engine for the company, likewise has increased revenue more slowly quarter after quarter in the past year, when adjusted for foreign exchange.

Andy Jassy, who ascended to the role of CEO in 2021, has focused on cutting costs and stemming Amazon’s 42 percent share-price drop this year to date.

Under his tenure Amazon announced the end of its virtual healthcare service for employers and pruning of its much-hyped autonomous sidewalk delivery program. It froze incremental corporate hiring as well.

© Thomson Reuters 2022

 


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Meta Layoffs Mostly Affected Tech Team, Reorganisation Underway, Say Execs

Facebook owner Meta Platforms told employees on Friday that it would stop developing smart displays and smartwatches and that nearly half of the 11,000 jobs it eliminated this week in an unprecedented cost-cutting move were technology roles.

Speaking during an employee townhall meeting heard by Reuters, Meta executives also said they were reorganising parts of the company, combining a voice and video calling unit with other messaging teams and setting up a new division, Family Foundations, focused on tough engineering problems.

The executives said that the first mass layoff in the social media company’s 18-year history affected staffers at every level and on every team, including individuals with high performance ratings.

Overall, 54 percent of those laid off were in business positions and the rest were in technology roles, Meta human resources chief Lori Goler said. Meta’s recruiting team was cut nearly in half, she said.

The executives said further rounds of job cuts were not expected. But other expenses would have to be cut, they said, noting reviews underway about contractors, real estate, computing infrastructure and various products.

Smart Devices Cut

Chief Technology Officer Andrew Bosworth, who runs the metaverse-oriented Reality Labs division, told staffers Meta would end its work on Portal smart display devices and on its smartwatches.

Meta had decided earlier this year to stop marketing Portal devices, known for their video calling capabilities, to consumers and focus instead on business sales, Bosworth said.

As the economy declined, executives decided more recently to make “bigger changes,” he said.

“It was just going to take so long, and take so much investment to get into the enterprise segment, it felt like the wrong way to invest your time and money,” said Bosworth.

Portal had not been a major revenue generator and drew privacy concerns from potential users. Meta had yet to unveil any smartwatches.

Bosworth said the smartwatch unit would focus instead on augmented reality glasses. More than half of the total investment in Reality Labs was going to augmented reality, he added.

Chief Executive Officer Mark Zuckerberg on Friday reiterated his apology from Wednesday about having to cut 13 percent of the workforce, telling employees he had failed to forecast Meta’s first dropoff in revenue.

Meta aggressively hired during the pandemic amid a surge in social media usage by stuck-at-home consumers. But business suffered this year as advertisers and consumers pulled the plug on spending in the face of soaring costs and rapidly rising interest rates.

The company also faced increased competition from TikTok and lost access to valuable user data that powered its ad targeting systems after Apple made privacy-oriented changes to its operating system.

“Revenue trends are just a lot lower than what I predicted. Again, I got this wrong. It was a big mistake in planning for the company. I take responsibility for it,” Zuckerberg said.

Going forward, he added, he was not planning to “massively” grow headcount of the Reality Labs unit.

© Thomson Reuters 2022

 


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Meta to Lay Off More Than 11,000 Employees in One of Biggest US Job Cuts in 2022

Meta said on Wednesday it will let go of 13 percent of its workforce, or more than 11,000 employees, in one of the biggest tech layoffs this year as the Facebook parent battles soaring costs and a weak advertising market. The broad job cuts, the first in Meta’s 18-year history, follow thousands of layoffs at other major tech companies including Elon Musk-owned Twitter and Microsoft.

The pandemic boom that boosted tech companies and their valuations has turned into a bust this year in the face of decades-high inflation and rapidly rising interest rates.

“Not only has online commerce returned to prior trends, but the macroeconomic downturn, increased competition, and ads signal loss have caused our revenue to be much lower than I’d expected,” Chief Executive Officer Mark Zuckerberg said in a message to employees.

“I got this wrong, and I take responsibility for that.”

Zuckerberg stressed on the need to become more capital efficient and said the company would shift resources to “high priority growth areas” such as its AI discovery engine, ads, and business platforms, as well as its metaverse project.

Meta said it would pay 16 weeks of base pay plus two additional weeks for every year of service as a part of the severance package and all remaining paid time off.

Employees will get cost of healthcare for six months and those impacted will receive their November 15 vesting, according to the company.

Meta said it also plans to cut discretionary spending and extend its hiring freeze through the first quarter.

The company’s shares, which have lost more than two-thirds of their value, were up about 3 percent in pre-market trading.

© Thomson Reuters 2022


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Mastodon Hailed as Open Alternative to Twitter After Elon Musk Takeover: All You Need to Know

With Twitter in disarray since the world’s richest person took control of it last week, Mastodon, a decentralised, open alternative from privacy-obsessed Germany, has seen a flood of new users.

“The bird is free,” tweeted Tesla mogul Elon Musk when he completed his $44 billion (roughly Rs. 3,37,465 crore) acquisition of Twitter. But many free-speech advocates reacted with dismay to the prospect of the world’s “town square” being controlled by one person and started looking for other options.

For the most part, Mastodon looks like Twitter, with hashtags, political back-and-forth and tech banter jostling for space with cat pictures.

But while Twitter and Facebook are controlled by one authority — a company — Mastodon is installed on thousands of computer servers, largely run by volunteer administrators who join their systems together in a federation.

People swap posts and links with others on their own server— or Mastodon “instance” — and also, almost as easily, with users on other servers across the growing network.

The fruit of six years’ work by Eugen Rochko, a young German programmer, Mastodon was born of his desire to create a public sphere that was beyond the control of a single entity. That work is starting to pay off.

“We’ve hit 1,028,362 monthly active users across the network today,” Rochko tooted – Mastodon’s version of tweeting – on Monday. “That’s pretty cool.”

That is still tiny compared with his established rivals. Twitter reported 238 million daily active users who had seen an advert as of the second quarter of 2022. Facebook said it had 1.98 billion daily active users as of the third quarter.

But the jump in Mastodon users in a matter of days has still been startling.

“I’ve gotten more new followers on Mastodon in the last week than I have in the previous five years,” Ethan Zuckerman, a social media expert at the University of Massachusetts at Amherst, wrote last week.

Before Musk completed the Twitter acquisition on October 27, Mastodon’s growth averaged 60-80 new users an hour, according to the widely-cited Mastodon Users account. It showed 3,568 new registrations in one hour on Monday morning.

Rochko started Mastodon in 2017, when rumours were spreading that PayPal founder and Musk ally Peter Thiel wanted to buy Twitter.

“A right-wing billionaire was going to buy a de facto public utility that isn’t public,” Rochko told Reuters earlier this year. “It’s really important to have this global communications platform where you can learn what’s happening in the world and chat to your friends. Why is that controlled by one company?”

Toots and instances

There is no shortage of other social networks ready to welcome any Twitter exodus, from Bytedance’s Tiktok to Discord, a chat app now popular far beyond its original constituency of gamers.

Mastodon’s advocates say its decentralised approach makes it fundamentally different: rather than go to Twitter’s centrally-provided service, every user can choose their own provider, or even run their own Mastodon instance, much as users can e-mail from Gmail or an employer-provided account or run their own e-mail server.

No single company or person, can impose their will on the whole system or shut it all down. If an extremist voice emerged with their own server, the advocates say, it would be easy enough for other servers to cut ties with it, leaving it to talk to its own shrinking band of followers and users.

The federated approach has downsides: it is harder to find people to follow in Mastodon’s anarchic sprawl then on the neatly ordered town square that centrally administered Twitter or Facebook can offer.

But its growing group of supporters say those are outweighed by the advantages of its architecture.

Rochko, whose Mastodon foundation runs on a shoestring crowdfunded budget topped up with a modest grant from the European Commission, has found a particularly receptive audience among privacy-conscious European regulators.

Germany’s data protection commissioner is waging a campaign to get government bodies to close their Facebook pages, since, he says, there is no way of hosting a page there that conforms to European privacy laws.

Authorities should move to the federal government’s own Mastodon instance, he says. The European Commission also maintains a server for EU bodies to toot from.

“No exclusive information should be sent over a legally questionable platform,” data commissioner Ulrich Kelber said earlier this year.

While Mastodon is busier than ever before, it still has few of the big names from politics and showbiz that have made Twitter an addictive online home for journalists in particular. Few know comic Jan Boehmermann — Germany’s answer to John Oliver — outside his country, but more names are arriving daily.

For Rochko, the project’s only full-time employee, programming at his home in a small town in eastern Germany for a modest EUR 2,400 (roughly Rs. 1,96,800) monthly salary, the work continues.

“Would you believe me if I told you I’m extremely tired?” he tooted on Sunday.


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WhatsApp Business Beta Users Nudged to Link Facebook, Instagram Accounts to Reach More Users

WhatsApp Business has begun testing a new prompt asking users to link their Facebook and Instagram accounts to reach more users. The Meta-owned instant messaging app is nudging beta testers of WhatsApp Business to bring in new customers via an in-app banner. For starters, the banner is reaching a handful of beta testers on Android, and it is expected to roll out to iOS testers in the coming weeks, according to a feature tracker.

According to details shared by feature tracker WABetaInfo, the new banner asking WhatsApp Business users to link their Instagram and Facebook accounts has begun to show on the latest beta version of the messaging app for Android phones.

The banners prompt users to link their Instagram and Facebook accounts to “bring in new customers” by advertising their business on both platforms.

According to a report by the feature tracker, the cross-platform banner could help, Meta is expand the use of ads on Instagram and Facebook to direct users to WhatsApp Businesses.

Earlier in October, Meta reported a gross advertising revenue of Rs 16,189 crore in India for the financial year. This marked a rise of 74 per cent year-on-year (YoY) growth, according to the company’s recent filings with the Registrar of Companies (RoC).

Last week, WhatsApp began rolling out the ability to support 1,024 members on its group chats, support for 32-member group video calls. The company also began rolling out its much-awaited Communities feature.

Back in May, the platform was also found to be working on a status reply indicator that users will see when they receive replies to their status updates. However, Meta is yet to announce a timeline for the release of this feature, which is still under development.


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Google, Facebook, Big Tech Should Pay for Network Costs, Suggest EU Telcos

Telecom operators are pushing the European Union to implement new laws that would make Big Tech pay for network costs, following Australia’s example, according to four sources close to the matter.

Europe’s telecoms operators have lobbied for a financial contribution from US tech firms such as Alphabet‘s Google, Meta‘s Facebook and Netflix, saying that they use a huge part of the region’s internet traffic.

The latest proposal, which hasn’t been reported, is being discussed within the telecoms lobby group GSMA, an association that represents more than 750 mobile operators.

“GSMA is coordinating a proposal that speaks to Big Tech contribution to European infrastructure investment,” said John Giusti, GSMA’s chief regulatory officer, without elaborating on the content of the proposal.

A letter will be sent to EU industry chief Thierry Breton in the next five to six weeks, Giusti said.

Google, Facebook, Netflix, Amazon did not immediately respond to requests for comment.

The proposal comes ahead of the 27-country bloc’s consultation on a so-called “fair share” contribution from the likes of Google, Netflix, Meta and Amazon, which account for more than half of the internet traffic.

These platforms dismiss the idea and consider it an internet traffic tax.

Australia’s recently-adopted laws in its own spat with Google and Facebook have emerged as the most-favoured weapon for telecoms operators in their dispute with Big Tech companies, the sources said.

The rules, first aimed at compelling tech giants to pay for news content online, allow an Australian government-appointed arbitrator to set fees if Big Tech companies and news publishers fail to find a common ground over copyright.

Rupert Murdoch’s News reached last year a content-supply deal with Meta’s Facebook in Australia under the rules, helping to put an end to a dispute that saw the social media giant briefly shut down thousands of pages in the country.

Under Australia’s binding so-called “final-offer arbitration”, the parties have to negotiate in good faith. But if a deal can’t be struck between them, they have to present their offers and defer to an arbitrator to choose one.

The goal is to encourage tech giants and news publishers to reach an agreement before being compelled to go for this last resort procedure.

The telecoms operators that are part of GSMA, including some of Europe’s largest such as Orange, Deutsche Telekom and Telefonica agree that the Australian way is the best approach, the sources said.

No formal document has yet been sent to Breton, the sources said. Officials are discussing whether the proposal will be made directly by the GSMA or from a group of chief executives, one of the sources said.

Breton has said he will seek feedback from both sides before drafting legislation.

© Thomson Reuters 2022

 


 

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