Tag: right to repair

Apple Expands Self-Repair Options With Support for Used Genuine Parts; Extends Activation Lock to Components

Apple has announced that it will open up its repair process to allow independent repair providers and customers to install genuine used iPhone parts to fix their own smartphones. The company offers a self-repair program in several regions which will let customers use older components for repairs. The process of ordering repair parts will also be simplified by the smartphone maker. Meanwhile. Apple has announced that its Activation Lock feature for iPhone will also be extended to the smartphone’s individual components to deter the use of stolen iPhone parts for repairs.

The company stated in a press release on Thursday that a new process of “calibrating” parts on an iPhone would allow both customers and independent repair providers relying on Apple’s self-repair program, that is available in over 30 countries, to repurpose genuine used parts on their iPhone. This will arrive for users later this year, and “select iPhone models” will be supported, according to the company.

Once a genuine part from another device is installed on a customer’s iPhone, Apple says that the calibration will happen on the device adding that these components can “benefit from the full functionality and security afforded by the original factory calibration, just like new genuine Apple parts”. Apple says that future iPhone models will also allow customers to replace components like the biometric sensors used for Face ID and Touch ID.

Apple is also standing by its decision to tie its devices to individual components or the “pairing” process that involves confirming whether a part is genuine. The company says this process is “critical to preserving the privacy, security, and safety” of its smartphones. The Activation Lock feature that prevents the use of a stolen iPhone will soon be extended to its components, and Apple claims this will deter thieves from taking a stolen iPhone apart to access individual components for repairs.

The iPhone maker has also announced that customers will be able to order parts from the Self Service Repair store without providing a device’s serial number. Meanwhile, customers will be able to access the Parts and Service history section in the iOS Settings app to see details of whether new or genuine used parts were used to repair their device — this improvement will be added later this year, according to the company.

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Nearly Half of Households Find Repair Costs for Broken Devices Exorbitant: Survey

Around 38 per cent of households polled have more than three gadgets such as laptops and mobile phones that need repair, but nearly half of respondents found the repair costs prohibitive, a report by online platform LocalCircles said. “On an aggregate basis, 43 per cent of Indian households have three or more less-than-five-year-old devices such as laptops and smartphones at home that need service or repair,” the report said. Around 47 per cent of households stated that the repair cost of old devices was prohibitive and bad economics, and so they bought a new device instead.

The data is based on a question about the number of devices less than five years old (laptop, desktop, tablet, smartphone, printer, others) that people have in their houses that have technical issues. Many respondents opted to buy a new device instead of trying to get it serviced locally or by the manufacturer.

The survey received more than 34,000 responses from 309 districts of India. Of the respondents, 61 percent were male and 39 percent were female. LocalCircles founder Sachin Taparia said that the survey was conducted between April 10 and July 9. While 47 percent of respondents were from Tier 1 cities, 31 percent were from Tier 2 cities, and 22 percent were from Tier 3 and 4 towns and rural districts.

When asked about their decision to buy a replacement laptop, desktop, tablet, printer, mobile phone for one less than five years old, 47 per cent of consumers stated that the cost of getting service was prohibitive, while 18 per cent said they tried getting repairs done but the manufacturer failed to deliver.

The survey report coincides with the Ministry of Consumer Affairs’ decision to create a framework for ‘Right to Repair’ in India. The objective of the ministry is to bind manufacturers to give detailed drawings of their products so that consumers do not remain dependent on original manufacturers for after-sales service or repairs.

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