Flight delayed? It’s probably Uncle Sam’s fault

Your flight is delayed?

Blame your government.

OK, it’s not always the government’s fault.

Sometimes it’s weather or mechanical problems.

But often we suffer horrible flight delays because politicians won’t relinquish power.

In January, flights were grounded when the government’s “Notice to Air Missions” system broke down.

That was just the latest incident.

America rightly prides itself on being on the cutting edge of innovation.

But it’s the private sector that innovates.

Government rarely does.

Asked if America’s air traffic control system is out of date, Transportation Secretary Pete Buttigieg paused a long time before answering, “The system is continuously being upgraded.”


In January, flights were grounded when the government’s “Notice to Air Missions” system broke down.
Getty Images

Yet the government’s been “upgrading” air-traffic control for decades, promising to switch to a “NextGen” system that uses satellite navigation.

But implementation keeps being postponed.

Now the Federal Aviation Administration won’t even say when NextGen might be done.

Air-traffic control is still a lot like it was in the 1960s.

Controllers use paper strips to track flights. Instead of using computers, they move paper around manually.

“This is your government at work,” says Diana Furchtgott-Roth in my latest video.

Furchtgott-Roth worked for the Transportation Department during the Trump administration.

I yell at her. “Air-traffic control was in your department. You could have fixed it. You should have fixed it!”

She smiles and explains that although she had control of $1 billion, she wasn’t allowed to move those funds to where they were needed.


Pete Buttigieg
Transportation Secretary Pete Buttigieg said America’s air traffic control system “is continuously being upgraded.”
AP

Government managers must fund projects pushed by politicians, like “Justice40,” meant to fix “underinvestment in disadvantaged communities.”

“Sounds like they mean well,” I say.

“It sounds a lot better to talk about social justice,” answers Furchtgott-Roth.

“Nuts and bolts like computer hardware for air-traffic control gets left behind.”

Computer hardware isn’t left behind in Canada.

It got rid of “flight control with paper strips” years ago.

That’s because Canada turned air-traffic control over to a private company.

It switched to an electronic system.

It’s not just Canada that did it.

Dozens of countries have privatized or partially privatized.

Computer screens have replaced not-always-clear windows in many air-traffic-control centers.

Controllers don’t use binoculars anymore because high-definition cameras let them see much more, especially at night.


In many air-traffic-control centers, computer screens have replaced the not-always-clear windows.
Getty Images

A Government Accountability Office study found that in countries that are privatized, there are fewer delays and costs are lower.

So why doesn’t America privatize?

Because our politicians get money from labor unions, which “advocate for keeping the same people in the same jobs,” says Furchtgott-Roth.

Another opponent is the private-plane lobby.

Under our current system, Congress makes sure that the big airlines, which you fly, subsidize private flights’ air-traffic fees.

“If they have private planes,” says Furchtgott-Roth, “they should be able to pay their fair share.”

Yes.

Today’s pricing amounts to welfare for rich people.

A third obstacle is fear.

“For-profit companies will cut corners and make flying less safe!”

But this is nonsense.

That GAO study found that safety stayed the same or improved in countries that privatized.

Also, “For-profit companies actually run the airlines!” Furchtgott-Roth points out.

The airlines get FAA supervision, but the main reason planes don’t crash is because the private companies don’t want to destroy their business by killing their customers.

There hasn’t been a commercial airline crash in 14 years.

By contrast, government-run airlines do crash.

Aeroflot (the Soviet airline) killed thousands of people.

“What ensures high quality is competition,” says Furchtgott-Roth.

There wasn’t any competition in the Soviet Union.

And there isn’t any at the FAA.

Today, computers controlling air traffic in other countries keep getting better.

In America, privatization would reduce delays and make flying even safer.

But our arrogant politicians won’t allow it.

They insist government run things.

Since governments rarely innovate, you must sit at the airport and wait.

John Stossel is the author of “Give Me a Break: How I Exposed Hucksters, Cheats, and Scam Artists and Became the Scourge of the Liberal Media.”

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Airlines commit to free meals, lodging for delays ahead of Labor Day

Several major US air carriers caved to public pressure by confirming they will pay for meals and lodging to passengers who endure delays or cancellations ahead of the potentially chaotic Labor Day travel weekend.

The move by the carriers comes after Transportation Secretary Pete Buttigieg demanded airline CEOs provide free meals and hotel rooms for lengthy delays “at a minimum” due a period of widespread flight disruptions and cancellations.

Most US airlines already offered meal vouchers or complimentary lodging to passengers in the event of delays, but the benefits were not explicitly detailed in plans on their website or other public-facing areas.

As a result, some customers had to be aware in advance about the existence of the vouchers in order to take advantage of the benefit.

Airlines are alerting customers they are eligible for free meals and lodging in the event of some flight delays or cancellations.
Bloomberg via Getty Images

“For cancellations or delays within our control, like mechanical issues, that result in your waiting for more than three hours, we’ll give you a digital or printed meal voucher,” United said in a customer commitment plan that took effect on Tuesday.

“This voucher can be used for the reasonable cost of a meal at airport food vendors. If you don’t automatically get one, just ask us.”

JetBlue noted that passengers stuck waiting 3 hours or more due to “controllable cancellations” will receive meal vouchers of $12 and hotel accommodations for overnight cancellations.

Airlines are scrambling to meet surging travel demand this year.
Anadolu Agency via Getty Images

Southwest’s customer service plan includes similar language, though it notes in bold that the free meal vouchers and lodging apply to flight delays or cancellations “within our control.”

The Post has reached out to the airlines for comment on the updated customer service policies.

“US airlines are committed to offering a high level of customer service and providing a positive and safe flight experience for all passengers,” Airlines for America, a trade group representing major carriers, said in a statement.

Flight disruptions have skyrocketed this year.
GC Images

“Carriers continue to post their customer service plans on their websites and welcome opportunities to simplify, clarify and increase transparency for travelers,” the statement added.

In letters to major US airline CEOs earlier this month, Buttigieg referred to ongoing travel chaos and flight disruptions as “unacceptable” ahead of the Labor Day holiday. The letters also demanded that airlines update their customer service plans to reflect assistance available to impacted travelers.

Buttigieg said the Department of Transportation was “contemplating” more regulations that would “further expand the rights of airline passengers.”

Transportation Secretary Pete Buttigieg had urged airlines to offer the benefits “at a minimum.”
AFP via Getty Images

“As you know, these aren’t just numbers, these are missed birthday parties, graduations, time with loved ones and important meetings,” Buttigieg said.

Airlines have been struggling to meet surging travel demand this year while contending with labor shortages and supply chain issues. Mishandled baggage complaints and flight delays have spiked during the tumultuous period.

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