IRCTC Now Allows Passengers to Order Food via Chatbot on WhatsApp: All Details

Indian Railway Catering and Tourism Corporation’s (IRCTC) food delivery service Zoop has partnered with Reliance-owned Haptik to provide online food delivery services on trains, via WhatsApp. With the latest collaboration, passengers can order food via the chatbot on the instant messaging app without downloading any additional app and get it delivered to their seats while travelling. Passengers have to enter their PNR number to place the order and the service offers real-time tracking.

As per a video shared by Haptik on YouTube, IRCTC’s Zoop is associating with Haptik to offer a WhatsApp-based food delivery service on trains. The platforms now allow passengers to book food of their choice from partner restaurants through WhatsApp while travelling on a train.

Passengers can connect to a WhatsApp chatbot named ‘Ziva’ through number +91 7042062070 and will then have to enter their PNR number to place food orders. The chatbot will verify the travel details and allow passengers to select the station where they want the food to be delivered. There are options to pay online and in cash.

The chatbot will also help passengers to track the order in real-time and leave feedback. Once they reach the selected station, food will be delivered to the passengers in their respective seats.

As per a report by PTI, the new service is currently available at more than 100 A1, A, and B Category railway stations including Vijayawada, Vadodra, Warangal, Upadhyaya, Kanpur, Tundla Junction, and Balharshah Junction.


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Zomato Announces 100 Percent Plastic Neutral Deliveries From April 2022

Online food delivery platform Zomato on Friday announced 100 percent ‘plastic neutral deliveries’ from April 2022 onwards, while also setting a target to deliver more than 10 crore orders in sustainable packaging over the next three years. The company recognises that it is important to start promoting biodegradable and other non-plastic alternatives to make them become as affordable and available as plastic is today, Zomato Founder and CEO Deepinder Goyal said in a blog post.

“From now on, every meal you order through Zomato will be 100 percent plastic neutral, which means we will voluntarily recycle more than 100 per cent of all plastic utilised in your order’s packaging,” he wrote.

To achieve this, Goyal said, “We have started working with cutting edge ISO-certified plastic waste management organisations, who will partner with municipalities across India, to collect and responsibly process plastic waste.” Asserting that more work lies ahead in order to completely reduce or eliminate the use of plastic in food delivery, he said Zomato is also “amping up our efforts to develop and promote sustainable packaging for all types of cuisines.”

“We are aiming to deliver over 100 million additional eco-friendly food delivery orders (orders in sustainable packaging) over the course of the next three years, by supporting our restaurant partners in switching to affordable and sustainable packaging alternatives,” Goyal said.

To achieve this, he said, “We’re going to partner with various stakeholders working on innovative solutions and models for the restaurant industry including government-led initiatives, social enterprises and startups.”

While acknowledging that this initiative is going to cost Zomato a significant amount of money and affect its profit and loss statement negatively, Goyal said, “However, I strongly believe that what’s good for the planet is good for business. I also believe that profits happen when you do everything else right. And this is surely a step in the right direction.” Sharing steps taken by Zomato towards long-term sustainability, he said that last year the company had launched ‘Climate Conscious Delivery’ and also started funding local environmental projects to offset the carbon footprint of all its deliveries and packaging in India.

Zomato had also made ‘no cutlery required’ as the default option on its app. This helped ensure 74 percent of orders go without cutlery “preventing tonnes of single-use plastic from reaching landfills,” he said.

“We signed up for the EV100 initiative, and have committed to move to a 100 percent EV (electric vehicle) fleet by 2030,” he said adding, doing all this, last year, the company offset around 5,00,000 MTs of carbon emissions.


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