Tag: fraud calls

TRAI Warns Against ‘Illegal’ Fraudulent Calls Threatening Number Disconnection

The telecom regulator on Wednesday cautioned people against fraudulent calls in which callers falsely claiming to be from TRAI threaten to disconnect numbers, and termed such calls as “illegal”. Telecom Regulatory Authority of India (TRAI) said it neither blocks nor disconnects any mobile number of any individual telecom customers, and said any such call or message claiming to be from TRAI should be considered potentially fraudulent.

“It has been brought to the notice of TRAI that some companies/ agencies/ individuals are fraudulently asking the public/ customers that they are calling from TRAI and mobile numbers of the public/ customers will be disconnected as the numbers are being used for sending unsolicited messages,” TRAI said in a statement.

Companies, agencies, and individuals indulging in such activities also mislead customers with claims that their Aadhaar numbers were used for obtaining SIM cards and were being used for illegal activities.

They are also trying to trick the customers/ public to come on Skype video call to avoid disconnection of mobile numbers.

“The public at large are hereby informed that TRAI does not block/ disconnect any mobile number of any individual telecom customers. TRAI never sends any message or make any call for disconnection of mobile numbers,” the release said.

TRAI also made it clear that it has not authorised any agency to contact customers for such activities and all such calls are illegal and are to be dealt as per law.

“Therefore, any call or message claiming to be from TRAI should be considered potentially fraudulent,” it added.

As per Telecom Commercial Communication Customer Preference Regulation (TCCCPR) 2018 of TRAI, Access Service Providers are responsible for taking appropriate actions against the mobile numbers involved in sending unsolicited communications.

“Affected persons may take up the matter with the service providers concerned directly on their respective customer service centre numbers or on National Cyber Crime Reporting Portal cybercrime.gov.in or call Cyber Crime Helpline Number 1930,” TRAI said.

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TRAI to Propose Unified KYC System to Check Fraudulent Callers: Chairman PD Vaghela

Telecom regulator TRAI will propose to set up a unified know-your-customer system, which should be accessible by all telecom operators, to check fraudulent callers and spammers, a top official said on Sunday.

Speaking at India Mobile Congress, TRAI Chairman PD Vaghela said it is difficult to find the actual culprit at present who has indulged in fraudulent calls and messages for which the regulator is exploring several mechanisms to resolve the issue.

“There should be a unified KYC (know-your-customer) system. All telecom operators should be able to use it. This we are going to include in one of the consultation papers, which we are going to issue on compulsory caller ID display,” Vaghela said.

The Telecom Regulatory Authority of India chairman said spammers have started using another number after blocking their previous number and using proxy servers, and the regulator is working with service providers to use artificial intelligence and machine learning to detect fraudulent callers and spammers.

He also said that TRAI will also look to address privacy concerns around people who do not want their number to be displayed when they make calls.

The new telecom bill has proposed up to one-year imprisonment for giving false identity for availing telecom services to check frauds and criminal activities.

The bill proposed to apply KYC for calls and messages sent through internet calling and messaging apps.

In May, it was reported that the telecom regulator TRAI will soon start consultation on framing a mechanism for caller’s KYC-based name to flash on phone screens when someone calls.

Telecom Regulatory Authority of India (TRAI) has received a reference to begin consultation on the same from the Department of Telecom (DoT).

The consultation on this is expected to begin in a couple of months, TRAI Chairman PD Vaghela said then.

 

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